Frequently Asked Questions

1. Can I pay Cash on Delivery?

Yes. Cash on Delivery (COD) is available on orders anywhere in the United States — you hand over payment when your order reaches you.

2. Is delivery really free?

Yes. Standard shipping is free on every order delivered within the United States.

3. How long will my order take to arrive?

We prepare orders within 1 to 2 business days (Monday to Friday). Once shipped, delivery takes 5 to 8 business days in transit, so you can expect your order in 6 to 10 business days in total. Orders placed after the 2:00 PM EST cutoff are prepared on the next business day.

4. Which countries do you deliver to?

At the moment we deliver within the United States only.

5. How do returns work?

You can return a product within 30 days of delivery, whether it is defective or simply not right for you — as long as it is new. Exchanges are welcome too. Send the return back by mail using a free return label that you can download and print. There is no restocking fee, and refunds are processed within 10 days of your return reaching us.

6. How can I track my order?

Visit our Track Your Order page and enter your order number or tracking number to see the latest update.

7. Can I cancel my order?

Yes — as long as it has not shipped yet and you reach us within 24 hours of placing the order. Email support@einnr.shop and we will take care of it.

8. Which payment methods do you take?

Cash on Delivery (COD) and the secure card payment options shown at checkout. We do not take PayPal, Venmo, checks or bank transfers.

9. Are your bags made from real leather?

No. Our bags are made from premium faux leather (vegan leather).

10. My bag arrived damaged or faulty — what should I do?

Let us know within 30 days at support@einnr.shop and include photos. We will arrange a free prepaid return label and send a replacement or a refund.

11. How do I reach you?

Email support@einnr.shop, or write to Einnr, 7900 NW 27th Ave, Miami, Florida 33147, United States. Our hours are Monday to Friday, 9:00 AM to 5:00 PM ET.

Business Information

Business Name: Einnr
Address: 7900 NW 27th Ave, Miami, Florida 33147, United States
Phone: +1 305-696-2320
Email: support@einnr.shop
Website: www.einnr.shop
Hours: Monday to Friday, 9:00 AM to 5:00 PM ET